Customer Services Assistant

Customer Services Assistant x 2£25584.00 - £27269.00Full Time (Hybrid)

Do you have relevant Customer Service experience and are looking to develop in the pension industry? Are you looking to work for one of the largest pension funds in the UK? We may have the role for you!

About WMPF

WMPF is one of the UK’s largest pension funds providing local authority pension benefits for employees across the West Midlands. We manage and administer the pension interests of over 330,000 scheme members, 800+ employers and currently have over £22 billion in assets under management.

We are recruiting for Customer Services Assistants to join our continually growing Pension Services area. Our brand-new offices are based at the i9 building in Wolverhampton and is an excellent location for transport links by car, bus, train and tram.

What the day will look like

Responsibilities include:

• Efficiently and accurately answering customer enquiries received either via phone, letter, email or web communication
• Resolving face to face customer enquiries in our reception area, as and when required
• Completing processes within our pension administration software
• Providing a comprehensive and professional customer service, working flexibly to achieve targets

About you

We are looking for someone with excellent customer service skills, the ability to work efficiently using our IT programmes and proven experience of working in a customer facing environment. You will be responsible for communicating effectively with both internal and external stakeholders on all levels whilst managing your workload proactively to ensure deadlines and targets are met.