Education Manager

2510-11 - Series Delivery Manager (GCSE)Salary: £45,264 - £49,143per annum (Grade 10)Contract type: Full-time (36.5 hours per week), PermanentThe challenge

As Wales’s largest awarding body, at WJEC, we contribute to our education communities by providing trusted qualifications and specialist support, to allow our learners the opportunity to reach their full potential. This is a fantastic chance to be part of an organisation that both encourages and enhances the minds of tomorrow.

The role

Working as part of the wider Series Delivery team, you will manage a sub-team who provide administrative guidance and support to centres throughout the examination cycle. In this varied post, you’ll be responsible for co-ordinating responses to queries relating to all aspects of GCSE qualifications, including exam logistics, candidate entries, mark inputs, IT and subject specific anomalies. You will have clear oversight on a range of internally and externally set deadlines, managing administrative aspects of the series to ensure these deadlines can be met. In a sector where continuous improvement and evolution of procedures is commonplace, you'll be comfortable regularly reviewing and adapting policies/processes to maintain regulatory compliance and a high-quality customer experience for centres.

About you

This role will suit highly organised individuals, who enjoy problem solving and collaboration. The right candidate will have experience managing a team and be able to co-ordinate administrative processes against multiple, conflicting and sometime short-term deadlines. They’ll be familiar working in a customer-focused environment, building trust and rapport with others when complex or unforeseen problems have to be resolved in a fair and informed manner. They’ll have great interpersonal skills and seek varied, cross-functional work within their career. Knowledge of the Education Sector / UK Examinations Cycle is advantageous but not a pre-requisite for the role.

Benefits

At WJEC, we pride in being an inclusive and supportive place to work. We also offer a range of excellent benefits including: 25 days annual leave per year (in addition to 16 statutory / additional holidays) adjusted for part-time/compressed working patterns, free Welsh lessons, a generous pension scheme and numerous family friendly policies. A career with WJEC can be extremely rewarding and you will be encouraged throughout with great opportunities to develop your professional and personal skills.

WJEC operates a hybrid working model, enabling the successful candidate to split their time between WJEC offices and working at home, subject to business need. As such, applications are invited from individuals across the UK but please note that regular office attendance will be required. Whilst flexibility can be discussed, this team currently attend the office, on average, 2 days a week.

Welsh language skills are not essential but the willingness to learn is always valued.

Closing date: 23:59, Sunday 16 November 2025

Interviews are expected to take place on Wednesday 3rd December in our Cardiff Offices