Business Support Officer

Warwickshire County Council, We have an exciting opportunity for a Business Support Officer within the Adult and Community Learning Team, based at the Pound Lane Learning Centre in Leamington. The post is 30hrs per week, Tuesday to Friday: working 8.30 - 5pm Tues, 8.30 - 4.30pm Wed/Thurs and 8.30 - 4pm on Fridays**.** The role will also cover a Tuesday evening (currently 10.30am – 7pm) once every 3 weeks during term time. This is on a rota basis with the team as the service currently offers evening courses, but look for flexibility within the team as the day or frequency of evenings maybe subject to change in future terms. We are looking for those that can work in a busy team where deadlines are crucial. You need to have good organisational skills and attention to detail to ensure enquiries and enrolments are processed consistently, and have the ability to maintain confidentiality, complying with data protection requirements. Adult and Community Learning offer courses for adults and families across the county. Whether learners wish to develop skills and qualifications for employment or everyday life, support children’s education, pursue an interest, gain confidence or just to meet new people in a friendly and welcoming atmosphere, the Business Support team are there to help learners at every stage of their journey, from initial enquiries and enrolment to administering and invigilating exams. As part of the invigilation team, there may be occasions where you would be required to travel to other teaching venues to help invigilate exams. You will be a part of the small friendly team based at a busy reception during term time so you will need to be confident interacting with a wide range of learners, staff and visitors coming in as well as via the telephone, email and online. The team also manage the ACL Service’s administration requirements, and process a large number of enrolment forms. There may be the opportunity to work from home during non-term-time periods (business needs permitting). You will work proactively, always looking for ways of improving how we work and contributing to the outcomes of the service you are supporting as well as the outcomes of the Business Support Service. Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi disciplinary and multi agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education. If you want to build strong relationships and connections with families, join Warwickshire’s Children and Families service. Click here to find out more about Warwickshire County Council’s Children and Families Service. Our Offer to you includes:

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
• We also offer a Refer a Friend package for some roles. Terms and Conditions apply

Click here to download our Why work for Us Brochure For further information please see the Job Description and Person Specification below; Business Support Officer Working for Warwickshire – This is the difference you make: Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund. The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information: Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974. The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the To discuss the role please contact: Sharon McAusland - sharonmcausland@warwickshire.gov.uk Closing Date: 16th February 2026Interview Date: W/C 23rd February 2026 Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. Seemore