Head of Customer Solutions

We're working with a dynamic logistics company seeking a Head of Customer Solutions to help drive strategic client growth. This is a solution-focused role working closely with sales, commercial, and operational teams to deliver innovative supply chain strategies to both new and existing customers.

The successful candidate will act as a trusted advisor-leading customer workshops, co-creating value-driven solutions, and supporting complex logistics transformations. You'll manage cross-functional teams and develop tailored proposals that deliver measurable client value-cost reduction, service improvement, and enhanced operational performance.

Key Responsibilities:

• Collaborate with sales teams to identify and qualify customer opportunities
• Lead customer strategy workshops to understand supply chain challenges
• Design and deliver customised value propositions
• Manage end-to-end project lifecycle from concept to proposal delivery
• Coordinate cross-functional solution design teams
• Support business case development and RFx responses
• Help transition solutions into delivery and measure client value

Candidate Requirements:

• 5-10 years' experience in strategic supply chain transformation
• Background in freight forwarding, 3PL/4PL, logistics or supply chain consulting
• Proven project leadership and people management skills
• Willingness to travel (UK & International)
• Degree in Supply Chain, Economics, Engineering (preferred)

ACS are recruiting for a Head of Customer Solutions . If you feel that you have the skills and experience required in this advertisement to be a Head of Customer Solutions submit your CV including an outline of your experience as a Head of Customer Solutions. It is always a good idea to include a covering letter outlining your experience as a Head of Customer Solutions with your application as this will enhance your chances of selection and improve your prospects of landing the Head of Customer Solutions role you desire.