Operations Team Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role supports Cencora’s wholesale distribution services in Europe, operating through our Alliance Healthcare business. The Central Logistics Centre (CLC) is Alliance Healthcare UK’s new, next-generation logistics facility based in Birmingham. Designed with advanced automation and cutting-edge robotics, the CLC is a world-class, game-changing addition to the Alliance Healthcare estate. It’s set to redefine how we manage and deliver medical, health and beauty products to our customers across the UK. As an Operations Team Manager, you’ll lead the day-to-day running of our warehouse operation, ensuring inbound, picking and outbound activities are delivered safely, compliantly and efficiently. You’ll work within a shift-based, automated environment, driving performance against service, quality and productivity measures while developing a highly engaged, multi-skilled team. Location : Gravelly Industrial Park, Birmingham Working Hours : 40 hours per week, 5 days out of 6 (Sunday to Friday). Flexibility between 6am and Midnight (8 hour shifts) Key Responsibilities

• Lead daily inbound, picking and outbound warehouse operations to ensure smooth, efficient processing across the shift.
• Promote and enforce a strong Health & Safety culture, ensuring safe, legal and compliant working practices at all times.
• Maintain high levels of inventory accuracy through robust controls and accurate goods handling.
• Manage and develop team performance through coaching, feedback, performance reviews and ongoing training.
• Support onboarding and multi-skilling of team members to meet operational demands and improve flexibility.
• Monitor KPIs (e.g., LPH, missing parcels, on-time in-full, cost/service measures), identifying trends and driving improvement actions.
• Resolve operational issues quickly, working cross-functionally with logistics, inventory and wider site teams.
• Ensure pharmaceutical products are handled and stored correctly in line with SOPs, quality standards and regulatory requirements.
• Support inventory management activities, helping reduce damages, shortages and pick errors within agreed levels.
• Support shift planning and resourcing to maintain service and productivity, contributing to budget control and cost-saving initiatives.

Skills And Knowledge Required

• Proven people leadership experience in a warehouse, distribution, or logistics environment (pharmaceutical preferred).
• Strong working knowledge of WMS and exposure to automation/warehouse technologies.
• Excellent communication, coaching and stakeholder management skills across multiple departments.
• Ability to problem-solve under pressure, multi-task and take ownership of operational outcomes.
• Understanding of compliance, quality standards and regulatory expectations in controlled distribution environments.
• Proficiency with Microsoft 365 (M365) and confidence working with performance data/KPI reporting.

Benefits

• Competitive Salary
• Contributory Pension Scheme - with the company doubling contributions (up to a maximum of 12%)
• 25 days holiday plus bank holidays
• Free On-Site Parking

What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned