Head of Business Systems

AMS Group are a Top 60 professional services firm that create value for mid-market businesses. We do this through our exceptional technical delivery teams and our personalised client approach.

Our vision is to be the best advisory-led professional services firm in the mid-market. We are a fast-growing and ambitious advisory-led professional services firm, with a clear strategy for the next phase of our growth plan.

Our services within the Group include Audit & Accounting, Tax (Capital Allowances, Private Client, Innovations, Tax Investigations and VAT), and Advisory (Corporate Finance, Business Recovery, Debt Advisory and Insurance).

We've achieved 36% year on year growth in revenue, we now employ over 260 employees, with an average client satisfaction score of 98%. We are looking to increase our growth trajectory throughout 2025 and beyond.

The Role

This is a rare opportunity to join a greenfield technology function as an individual contributor, shaping the foundations of a future Business Systems team while delivering hands‑on impact from day one. You’ll take full responsibility for AMS’s key business systems, including CCH, Xero, QuickBooks, our CRM platform, and client onboarding/KYC tools. Your mission: ensure stability, drive optimisation, and enable scalable, data‑driven growth.

Responsibilities:

• Own core business systems across finance, CRM, and client lifecycle
• Ensure platforms are secure, compliant, and high‑performing
• Lead upgrades, releases, testing, and change management
• Partner with stakeholders across Accounts, Audit, Tax, Advisory & Operations to streamline processes
• Drive workflow optimisation and standardisation across newly acquired entities
• Define and deliver the systems roadmap, including new platform selection and implementation
• Manage vendor relationships and ensure value for money
• Identify automation opportunities and support AI‑enabled efficiencies
• Align systems with data architecture to unlock reporting, insights, and profitability analysis
• Lay the groundwork for a future Business Systems function

Essential experience Required:

• Strong background managing business systems in Professional Services or similar regulated environments
• Hands‑on expertise with CCH, Xero, QuickBooks
• Proven track record delivering system improvements and implementations
• Excellent stakeholder engagement and vendor management skills
• Ability to translate business needs into practical, scalable system solutions
• Strong understanding of process improvement and workflow optimisation

Desirable:

• CRM experience (Dynamics, Salesforce, HubSpot)
• Exposure to onboarding/KYC platforms
• Familiarity with automation tools (Power Platform, RPA, workflow tools)
• Understanding of data architecture and reporting ecosystems
• Awareness of AI‑driven process optimisation

Why This Role Matters

This role sits at the heart of AMS’s ambition to become a technology‑enabled, data‑driven professional services firm. Your work will:

• Reduce manual work and operational inefficiencies
• Enable scalable growth across acquisitions
• Improve client experience and service delivery
• Unlock value from data, automation, and AI
• Turn technology into a competitive advantage

Company Benefits

• 25 Days Holiday
• Birthday Off
• Annual Bonus Scheme
• Company pension
• Health cash plan
• Enhanced Parental Pay
• Company Sick Pay
• Perkbox subscription
• 1 x paid membership / subscription
• Cycle to work scheme
• Employee Assistance Programme

AMS Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.