Senior Freight Operations Supervisor

Job description: Purpose of the Job

This role involves coordinating shipments, optimizing logistics processes, and managing relationships with carriers and vendors. Senior Freight Operations Supervisor ensures compliance with regulatory requirements, monitors performance metrics, and resolves operational issues to maintain high service quality, By leading and mentoring the operations team.

Job Description

Facilitate communication between internal teams and external partners.

Ensure proper documentation for all freight transactions and shipments.

Monitor and enforce safety standards within the freight operations team.

Lead projects aimed at improving operational efficiency and service quality.

Oversee daily freight operations, ensuring timely and efficient shipment processing.

Coordinate with carriers and freight forwarders to optimize routing and reduce costs.

Monitor shipment tracking and address any delays or operational issues.

Ensure compliance with local and international shipping regulations.

Develop and maintain strong relationships with key carriers and service providers.

Analyze freight performance metrics and implement improvement strategies.

Prepare and manage freight budgets, ensuring cost efficiency.

Collaborate with sales and customer service teams to meet client requirements.

Conduct regular audits of freight processes and documentation for accuracy.

Negotiate freight rates and contracts with carriers and logistics providers.

Implement best practices for freight handling and transportation processes.

Train and mentor freight operations staff to enhance skills and productivity.

Stay updated on industry trends and regulatory changes affecting freight operations.

Manage reverse logistics processes for returns and damaged goods.

Prepare reports on freight performance and operational metrics for management review.

Identify opportunities for process improvements and cost reduction. 

Job Requirements - Experience and Education

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• 3-5 years of experience in freight operations or logistics management.
• Strong understanding of freight forwarding and transportation regulations.
• Proven experience managing carrier relationships and negotiations.
• Familiarity with Logistics management software and warehouse management systems.
• Experience with budget management and cost optimization in freight operations.
• Strong analytical skills for performance monitoring and reporting.
• Knowledge of customs processes and international shipping practices.
• Proficiency in Microsoft Office Suite, especially Excel for data analysis.
• Experience in training and developing team members.
• Ability to adapt to changing logistics environments and industry trends.

Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Adaptability Attention To Details Communication Skills Customer Centric Data Analysis Data Analytics Decision Making Interpersonal And Relationship-Building Skills Management Reporting Multitasking Negotiation Skills Organization & Planning Performance Metrics Problem Solving Project Management Regulatory Compliance Team Leadership Teamwork Time Management