Key Account Manager

About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it. Job overview: We’re looking for an experienced Key Account Manager to join our team, supporting the growth and retention of our key SME direct clients and broker-held schemes. This is a client-facing, relationship-driven role where you'll manage your own diary, focusing on our most valuable SME clients in terms of membership and premium income. You’ll lead renewal negotiations, foster strong relationships, and work closely with internal teams to maintain AXA’s competitive edge in a challenging market environment. There will be a requirement for in person meetings and travel with this position. Key responsibilities:

• Manage your own diary to deliver high-quality account management and retention support for our biggest SME clients, including direct members and key broker-held schemes.
• Build and maintain strong, trusted relationships with clients, brokers, and internal teams, ensuring exceptional service throughout the customer lifecycle.
• Lead renewal negotiations with our largest SME clients and broker partners, securing favourable terms while maintaining strong relationships.
• Conduct regular communication with pricing and large corporate teams to align on pricing strategies, client needs, and renewal opportunities.
• Proactively identify opportunities to increase customer satisfaction, retention, and membership growth through targeted engagement and relationship management.
• Support the delivery of excellent customer service by handling queries, resolving issues, and managing complaints effectively within SLA and quality standards.
• Collaborate with internal teams to ensure client needs and contract changes are accurately communicated and implemented.
• Prepare and present proposals, updates, and renewal negotiations confidently to clients and brokers, demonstrating strong negotiation and influencing skills.

Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. Your skills & experience:

• Excellent time management and prioritisation skills, with the ability to handle multiple clients and tasks effectively.
• Strong relationship-building and communication skills, confident in engaging at all levels (clients, brokers, internal teams).
• Proven negotiation skills within a commercial framework, with the ability to deliver win-win outcomes.
• Ability to work independently, managing your own diary while supporting team objectives.
• Confident presenter with the ability to influence and build trust with clients and internal stakeholders.
• Knowledge of AXA PMI products and the SME PMI market, with a good understanding of the competitive landscape.
• Customer-focused attitude, with a proactive approach to account management and relationship retention.
• Strong team player, able to collaborate effectively across internal teams and external brokers.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. How to apply: To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to bayley.colbran@axa-uk.co.uk. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date. #Health