Account Manager- Facilities Management

Account Manager / Site Lead – Facilities ManagementLocation: Birmingham

Salary: Competitive + Car Allowance + Bonus + Benefits

Are you a natural leader with a passion for creating exceptional environments?

We’re looking for an experienced Account Manager / Site Lead to oversee the full delivery of hard and soft FM services for one of the Midlands’ most iconic, high-footfall visitor destinations.

This is no ordinary site — it’s a dynamic, public-facing environment that blends manufacturing, hospitality, retail and experience all in one place. It demands a hands-on leader with the confidence to manage complexity, engage with multiple stakeholders, and deliver service excellence that truly enhances the visitor experience.

The Opportunity:

As the Account Manager / Site Lead, you’ll take overall responsibility for:

• End-to-end FM delivery across hard and soft services, ensuring operational excellence every day.
• Full P&L ownership, driving commercial performance, value, and innovation.
• Leading and motivating on-site teams to deliver outstanding service in a fast-paced, customer-centric setting.
• Building strong, trusted relationships with senior stakeholders and service partners.
• Overseeing compliance, health & safety, and statutory obligations with meticulous attention to detail.
• Driving continuous improvement, sustainability initiatives, and best practice across all service lines.

About You:

You’ll thrive in this role if you are:

• A proven FM leader with experience managing large, complex or public-facing sites.
• Commercially astute, with strong financial management and P&L accountability.
• A confident communicator who builds credibility at all levels — from boardroom to front line.
• Passionate about people, standards, and creating memorable customer experiences.
• Highly organised, proactive, and comfortable balancing strategic thinking with operational delivery.

What’s in It for You:

• The autonomy to run a flagship account and truly make your mark.
• A forward-thinking employer that values innovation, inclusion, and professional growth.
• A visible leadership role where your decisions directly impact client success and customer experience.

If you’re ready to lead a high-profile, fast-moving site that never stands still — this is your opportunity to take centre stage in one of the most exciting FM environments in the UK.

📩 Apply now to learn more and take the next step in your FM leadership journey.