Administrator & Marketing Coordinator

Waterhouse Feeds Cheshire CW5 Closing date for applications is: 1st May 2026 Contact: Dot Gidge (dot.gidge@hjlea.com) Sector: Administration Type: Paid Contract type: Full-time Salary: Salary £27-30k depending on experience HJ Lea Oakes Ltd are suppliers of top-quality animal and livestock feeds, as well as wildlife and zoo feeds under our Waterhouse Feeds brand. We are currently looking for a full-time Administrator & Marketing Coordinator to join our team in delivering outstanding customer service in our main office in Aston. Job Description And Profile This is a varied and rewarding role combining order administration, customer service, supply coordination and marketing support. You will play a key role in ensuring our customers receive the right products, at the right time, with excellent communication throughout. Requirements

• An organised and detail-oriented administrator
• Someone who enjoys delivering excellent customer service
• Confident communicating with customers and suppliers
• An interest in wildlife, conservation or the zoo sector
• Excellent interpersonal and communication skills, good command of spoken and written English
• Good numeracy and literacy
• Good computer skills - the role involves working on industry specific software as well as Microsoft Office package
• The successful candidate will be energetic, friendly and calm under pressure
• Ability to work well as part of a team, including cooperation with other departments (Transport, Raw materials, Technical, multiple Production sites)
• Comfortable using social media and creating content

Duties And Responsibilities

• Processing customer orders and managing lead times
• Coordinating stock to our despatch point and preventing incomplete deliveries
• Placing and tracking purchase orders for externally sourced products
• Supporting customer service and building strong customer relationships
• Managing social media channels and creating engaging content
• Supporting industry shows, conferences and sample coordination
• Assisting with product datasheets, website imagery and marketing materials
• Liaising with Suppliers and other Departments: Transport, Warehouse, Customer services, Technical and with management
• Other general admin tasks as required

Why join us?

• Work within a unique and rewarding industry supporting zoos and wildlife
• A varied role with real responsibility and impact
• Opportunity to develop both operational and marketing skills
• Be part of a supportive and passionate team

Terms

• Salary £27-30k depending on experience
• Full time position (37.5 hours a week, normally 9am-5pm Monday to Friday with half hour lunch break).
• Full training on the in-house systems will be provided.
• Additional holidays and holiday purchase scheme, Company Sick Pay, Workplace pension, Cycle2Work scheme, free on-site parking, employee discount.

Apply For This Job Please submit your CV and a short covering letter explaining why you are interested in the role and the zoo sector.