Network Operations Center Engineer

Help strengthen our Team as our 24*7 NOC Engineer onsite at our Belfast NOC.Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again. Capita TechOps – 24/7 Network Operations Centre (NOC) Engineer Candidates should have worked in the UK for over 5 years or be residents, as the role requires SC clearan

ce. Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you’ll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professional

ism.You’ll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service—this role is for

you. What you will be

• doingAct as the first point of escalation for customer c
• alls.Log and manage faults/service requests via Remedy, resolving over 95% at first t
• ouch.Work within strict SLAs to ensure timely resolut
• ions.Maintain accurate shift handovers and keep support tickets up to
• date.Keep customers informed throughout the fault lifec
• ycle.Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Sys
• tems.Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and
• SMPF.Liaise with third-party engineers and suppliers to resolve is
• sues.Support field engineers with remote configurations and link ch
• ecks.Monitor network health using SolarW

inds. What we are lookin

• g for:Proven experience in IT Helpdesk or NOC environ
• ments.Strong troubleshooting skills in IT/Networking, with appropriate escalation prac
• tices.Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server su
• pport.Experience working with third-party suppliers and managing escala
• tions.Familiarity with ITIL service environments and SLA adhe
• rence.High attention to detail and ability to perform under pre
• ssure.Excellent communication and customer service s
• kills.Eligible for Security Clea
• rance.Foster respectful, collaborative relation
• ships.Communicate openly and contribute to team su

ccess. What’s in it f

• or you?Opportunity to progress your
• career.Shift al
• lowance23 days annual leave (rising to 27 days with time) with opportunity to buy more
• leave.The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your
• choice.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive pl
• atform.Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plent

y more. Abou

t Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer exp

eriences. Operating across 8 countries, Capita’s 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading t

echnology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run

seamlessly. A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pension

s Solutions. We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our

stakeholders. What we hope y

ou’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out m

ore about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita C

areers website.