Senior Account Manager

Senior Account Manager – Healthcare & Public Sector

Birmingham / West Midlands

Are you an experienced Account Manager who understands the NHS and has a track record of managing and growing contracted services within complex customer accounts?

We’re partnering with a growing organisation looking for a Senior Account Manager to develop an established portfolio of clients across healthcare and the wider public sector.

This role is all about what happens after a service contract is in place. You’ll build relationships across your accounts, protect existing business, manage renewals and identify opportunities to increase the value and scope of those relationships over time.

We’d particularly like to hear from people who have worked within the healthcare market and understand how to navigate the NHS landscape. You may have experience working across Integrated Care Systems (ICSs) and engaging with organisations such as ICBs, NHS Trusts and community healthcare providers.

Everything you need to know about the role

You’ll take ownership of an established portfolio of healthcare and public sector clients, with responsibility for both retention and commercial growth.

Your focus won’t be on one-off, transactional sales. Instead, you’ll develop long-term commercial relationships around an ongoing service – understanding how each contract is performing, where client needs are evolving and where there are opportunities to expand the relationship.

Your role will include:

• Managing and developing an established portfolio of healthcare and wider public sector clients.
• Building strong relationships across operational, commercial, procurement and senior stakeholder groups.
• Taking ownership of service contract retention, renewals and account growth.
• Understanding the structure, priorities and changing requirements of your clients.
• Identifying opportunities to expand the scope or value of existing contracts.
• Developing commercial opportunities within current accounts and taking them through to agreement.
• Managing renewal cycles proactively and identifying potential risks well in advance.
• Leading regular client reviews that look at both current service performance and future opportunities.
• Developing strategic account plans for key customers and identifying where to focus activity.
• Working closely with internal teams to ensure strong service delivery supports retention and future growth.
• Maintaining a clear view of your commercial pipeline, upcoming renewals and account opportunities.

Experience and qualities that make you a strong fit

We’re looking for someone who combines strong relationship management skills with commercial account development experience.

You’ll ideally bring:

• A successful background in Account Management, Client Development or a similar commercially focused role.
• Experience managing ongoing service contracts, managed services or other recurring contractual relationships.
• Evidence of retaining, renewing and growing existing customer contracts.
• Experience within the healthcare sector, with a good understanding of the NHS landscape would be advantageous.
• Experience managing contracted services across the wider public sector would also be valuable.
• Experience navigating complex accounts involving multiple stakeholders and decision-makers.
• The commercial confidence to identify opportunities and turn them into additional revenue.
• Strong contract and renewal management skills.
• The ability to balance maintaining excellent client relationships with achieving commercial objectives.
• Strong account planning, forecasting and CRM skills.
• A proactive, autonomous approach to managing your portfolio.
• Experience managing contracted services across the wider public sector would also be valuable.

What's on offer?

• An established portfolio with genuine scope for commercial development.
• The opportunity to build long-term relationships across healthcare and the wider public sector.
• A role focused on developing recurring service contracts and strategic accounts, rather than transactional sales.
• Genuine ownership and autonomy over your client portfolio.
• Support from an experienced wider commercial team.
• Flexible and hybrid working.

Could this be the role for you?

If you understand the NHS healthcare landscape and have built your career around managing, retaining and growing ongoing service contracts, we’d be keen to hear from you.

This is an opportunity for someone who enjoys getting under the skin of complex accounts, developing relationships across multiple stakeholders and combining excellent client management with a clear focus on retention and sustainable commercial growth.

Please apply below or send your CV and a brief cover letter to abbi@carrotrecruitment.com