Head of Customer Solutions

The role

In this role, you’ll drive excellence in the design and delivery of In-Building and Build-to-Suit (BTS) solutions as a core enabler of Cellnex UK’s growth strategy. You will own the development and execution of these capabilities in high growth markets, with a particular focus on maturing and scaling our emerging BTS offering.

As a critical driver of our growth strategy this role will manage the design and delivery of Cellnex UK’s In-Building and Build-to-Suit (BTS) solutions. You will take end-to-end accountability for delivering complex programmes to time, cost and quality, leading an experienced team with significant supply chain responsibility for deployment spend.

As a key member of the Operations leadership team, you will shape strategy and commercial outcomes to deliver our BTS capability to best-in-class standards. Working closely with customers, partners with responsibility for high-profile projects and driving continuous improvement across design, delivery and efficiency.

This is a hybrid position based at our welcoming offices in Leamington Spa, Reading or Manchester, with three days in the office and two days working from home.

We welcome applications from everyone. If you require any adjustments during the recruitment process, please let us know, we’re here to support you.

Key Responsibilities

• Lead, manage and deliver to time, cost and quality, the design and deployment of In-Building solutions and associated supply chain.
• Work as part of the In-Building leadership team to grow the business, playing a part in strategy management of the In-Building business.
• Own, manage and deliver to time, cost and quality the BTS CAPEX programmes in line with budget expectations.
• Maintain, improve and grow Cellnex UK design capabilities to meet the needs of the Strategic plan.

We Offer

• Step into a role that values your expertise and supports your career development.
• Be part of a collegiate team that supports a growth mindset.
• Amongst other benefits -
• 28 days annual leave plus bank holidays
• 10% / 20% target annual bonus *amend as needed
• Generous pension scheme 2:1 match
• Enhanced Maternity, Paternity & Adoption leave offering; 26 weeks full basic pay for Maternity leave, followed by 13 weeks SMP – Enhanced leave is intended for all parents, whatever your family setup may be.
• Income protection & Life assurance
• Hybrid working model (3 days in the office, 2 days remote)

Apply now and help shape the future of connectivity with Cellnex UK.

Experience

• In-depth programme management experience at a similar level; ideally within telecoms
• Demonstrable experience of managing large teams, delivering complex long term programmes.
• Exceptional influencing and skills across a range of people and levels.

• Don’t worry if you don’t meet every requirement. We’re building a workplace where everyone can thrive. If this role excites you, we encourage you to apply, even if your experience doesn’t tick every box.

You’ll enjoy this role if

• This role will suit a commercially minded individual, who thrives on scaling complex programmes, building high-performing teams and turning emerging capabilities into best in class operations.

Equity, Diversity & Inclusion

Cellnex Telecom is a leader in communication, technology and innovation and employs over 2000 people. We want everyone to feel valued by creating a culture of inclusion and belonging. We do this by empowering all our people to be authentic and share their ideas and experiences to ensure we have diversity of perspective. Only by doing this will we be a truly innovative forward-thinking organisation.

Who Are We?

Cellnex is Europe’s and the UK’s largest and fastest-growing independent owner and neutral operator of wireless telecoms infrastructure and is integral to the successful rollout of 5G. With the wireless infrastructure foundation that we deliver across rural and urban areas, Cellnex UK helps to connect everyone, everywhere - reducing digital inequality and supporting socio-economic growth. Our networks and solutions are built to be fit for now and the future so that the UK can prosper. We are a business built on commercial and technical innovation, ambition and sustainable growth.

We provide high-speed connectivity for sports stadia, shopping centres, campuses, railways, ports and even in the air. Whenever you're out in public, and you call a loved one, scroll through social media, watch a funny video or check if your train is running on time, there's a high chance that our infrastructure is enabling your connection.

World’s Most Sustainable Companies of 2025 | TIME

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Agency Notice

Please note that agency support is not required for this role, and unsolicited candidate submissions will not be considered. All candidate referrals must be submitted through our Applicant Tracking System (ATS).