Software Support Engineer

Job Title: Support Engineer - SQLSalary: £45k - £50kWorking Model: Hybrid

We’re working with a leading legal organisation who are looking to hire a Support Engineer to join their growing IT team.

This role is ideal for someone who enjoys hands-on technical problem solving and working closely with business users to support and improve critical systems within a Microsoft environment.

In this role, you will be responsible for:

• Supporting and maintaining systems within a Microsoft-based environment
• Using SQL and SQL-based workflows to troubleshoot, diagnose, and resolve technical issues
• Investigating and resolving incidents across applications, systems, and user environments
• Working closely with business teams to support and improve operational workflows
• Diagnosing root causes and ensuring effective long-term fixes, not just quick resolutions
• Supporting business-critical applications and ensuring system stability and performance

Key experience required:

• Strong SQL experience, including working with or supporting SQL-based workflows
• Solid background in technical troubleshooting and issue resolution
• Experience working within a Microsoft environment (e.g. Windows Server, Microsoft 365, etc.)
• Ability to diagnose, investigate, and resolve technical issues across multiple systems
• Experience supporting or working with business workflows/processes is highly desirable

This is a great opportunity for someone looking to take ownership of technical issues within a professional legal environment, working on meaningful systems that directly support business operations.