Delivery Manager

Were Hiring! Community Delivery Manager Belfast!

We are looking for a Community Delivery Manager to join us on a 6 month Fixed Term Contract.

We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

As a Community Delivery Manager, you’ll be responsible for ensuring the final mile of our parcel journey runs smoothly – putting customers and clients at the heart of everything you do. You’ll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing in your role as a Community Delivery Manager at Evri!

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management – interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

To be successful in this role you will require the following…Qualifications:

• Current UK Driving licence

Knowledge & Experience:

• Previous experience of coaching, supporting and motivating colleagues
• Problem solving and planning effective contingencies and solutions

Technical & People Skills:

• Customer Focused approach
• Competent negotiation skills
• Ability to adapt to different styles and behaviours

What can we offer you?

We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.

This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?

If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day!