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Service Advisor

Experis
Department:Sales
Type:ON-SITE
Region:Cardiff, Wales
Location:Cardiff, Wales, United Kingdom
Experience:Associate
Salary:£28,000 - £29,500
Skills:
CUSTOMER SERVICECOMMUNICATIONUPSELLINGORGANIZATIONALATTENTION TO DETAIL
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Job Description

Posted on: November 25, 2025

Service AdvisorLocation: Cardiff

Salary £28,000–£29,500 basic (DOE & accreditation)

OTE: Additional £5,000 (CX + service plan bonus)

The Role

A customer-focused Service Advisor is required to join a busy dealership service department. You’ll manage service bookings, communicate clearly with customers, and help drive customer satisfaction and service plan sales.

Key Responsibilities

  • Greet customers, manage bookings, and handle inbound enquiries
  • Explain recommended work and associated costs in simple terms
  • Liaise with technicians to ensure jobs progress efficiently
  • Promote service plans and other value-added products
  • Maintain excellent customer satisfaction scores
  • Resolve customer queries professionally

Requirements

  • Previous Service Advisor experience (VAG accreditation desirable)
  • Excellent communication and customer service skills
  • Ability to upsell service plans
  • Strong organisational skills and attention to detail
  • Confident working in a fast-paced service environment

What’s on Offer

  • £28k–£29.5k basic + £5k OTE
  • Training and development provided
  • Progression into Senior Service Advisor or management pathways
  • Supportive and customer-driven environment

How to apply?

Send CV to kacey.norris@experis.co.uk

Originally posted on LinkedIn

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