Technical Consultant (DOC1/EngageOne/FIS CSF)

We are looking for a Senior Technical Application Specialist with strong expertise in customer communications platforms. You will play a key role in leading complex technical initiatives, improving communication frameworks, and ensuring scalable, customer-centric solutions in a highly regulated banking environment.

Your responsibilities:

• Lead complex technical projects within customer communications platforms
• Define and implement best practices, standards, and governance
• Collaborate with business and technology teams to align solutions with organisational goals
• Provide expert guidance on critical technical decisions and architecture
• Conduct root cause analysis and resolve complex production issues
• Lead proof-of-concept (POC) initiatives and pilot implementations
• Mentor junior team members and drive capability development
• Evaluate emerging tools and technologies for adoption
• Manage dependencies across upstream and downstream systems
• Contribute to technical strategy and innovation initiatives

Qualifications

• Strong experience in customer communications technologies and transformation initiatives

Required Skills

• Expertise in tools such as Precisely DOC1, EngageOne, or FIS CSF (or alternatives like OpenText / Quadient)
• Knowledge of document composition, post-composition, archiving, and orchestration workflows
• Domain knowledge in Banking, Insurance, or Financial Services
• Strong stakeholder management and communication skills
• Ability to bridge business and technology teams effectively
• Analytical problem-solving with a data-driven approach
• Experience managing cross-functional dependencies
• Customer-first mindset with focus on communication quality
• Experience leading technical solutions and mentoring teams

Preferred Skills

• Knowledge of AFP/PDF and page-based media formats
• Experience with web technologies and digital frameworks