National Commercial Manager

Job Title: National Commercial ManagerDepartment: New Business SalesReporting to: Head of Sales (North)Location: Field Based (North West)Contract: PermanentHours: 37.5Salary: £50,000 (OTE £80,000+)

GFS is a leader in the creation of high-tech solutions for the eCommerce and Logistics market space. We provide a multi-carrier solution to small and large businesses alike, providing a single point of contact and a simple Customer focused delivery solution. We provide accurate and up to date tracking of all parcels, manage all questions and queries and seamlessly handle claims for missing and damaged goods. Our solution has helped many retailers reach customers across the UK and worldwide that were previously out of their reach.

Main areas of responsibility

• To develop a portfolio of prospects through agreed channels
• Gain and implement new business opportunities for GFS whilst maximising revenue and margin for GFS
• Develop and implement an approach to secure competitors in the shortest time possible.
• Ensure strategic management of customer relationships in order to drive highest possible level of service to protect customer relationship and to identify extra opportunities within customer, associated companies, suppliers and peer group.
• Develop and implement a sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximises growth of existing major account customers to achieve the individual sales (volume and profitability) targets
• Manage all customer-related service information by communication to the Supplier Manager in order to resolve customer issues and protect customer relationship.
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action.
• Continuously develop GFS knowledge, commercial awareness and own skills and abilities in order to provide the best possible standard of sales practices and maximise own contribution to selling process.
• Promote GFS brand image and values through own appearance and behaviour so that it
• reflects GFS high standards and develops customers’ relationship
• Ability to understand customers IT and dispatch infrastructure in order to mold GFS solutions to support appropriately.

Education & Experience

Essential:

• Minimum 3-5 years sales background in a consultative selling environment within the service industry
• Business/commercial acumen
• Proven success in acquisition of new business
• Proven success in management of existing relationships

Desirable:

• Experience of relationship building and management

Personal:

• Self-motivated, ambition to succeed
• Ability to communicate at all levels
• Problem solving
• Decision making
• Planning/organisation