Digital Trading Executive

Company Description

Gleann Mòr Spirits Company, established in 2015, is an independent spirits business based in Edinburgh, Scotland. From our beginnings on a Leith industrial estate, we have grown to operate an extended bonded warehouse with a significant cask inventory. Our Rare Find range showcases exceptional single malt Scotch whisky selected for its unique qualities, alongside a portfolio of award-winning spirit brands distributed globally.

Job Role

As a Digital Trading Executive, you will play a key role in delivering an outstanding direct-to-consumer experience across our digital sales channels. Working across our e-commerce platforms, third-party sales channels, digital marketing activities and fulfilment operations, you will help ensure our customers enjoy a seamless journey from product launch through to delivery.

This is a varied and hands-on role combining digital trading, merchandising, customer service, marketing support and operational coordination. Working within the Commercial team, reporting directly to the Head of Commercial, you will work cross-functionally with colleagues across Sales, Marketing and Operations to help drive online sales while maintaining the premium standards associated with the Gleann Mòr Spirits portfolio.

Key ResponsibilitiesDigital Trading & Merchandising

• Manage and maintain product listings, merchandising and promotional activity across our e-commerce platforms.
• Support new product launches, online campaigns and seasonal promotions.
• Monitor website performance and identify opportunities to improve customer experience and commercial performance.
• Ensure product information, pricing and digital content remain accurate and up to date.

Customer Experience & Direct-to-Consumer Operations

• Deliver excellent customer service across all direct-to-consumer channels.
• Coordinate the day-to-day administration of online orders and fulfilment processes.
• Work closely with the Operations team to ensure efficient order processing and stock availability.
• Respond to customer enquiries and resolve issues in a professional and timely manner.

Digital Marketing & Commercial Support

• Execute digital marketing campaigns across email, website and social media channels.
• Assist with content creation, promotional activity and customer communications.
• Support initiatives that drive customer acquisition, repeat purchases and brand engagement.
• Contribute ideas that improve the online customer journey and overall commercial performance.

Cross-Functional Collaboration

• Work closely with Sales, Marketing and Operations teams to ensure the successful delivery of campaigns and product launches.
• Maintain accurate reporting through internal systems and digital platforms.
• Support wider commercial projects and business initiatives as required.

Key Performance Indicators

Success in the role will be measured against key commercial and operational objectives, including:

• Growth in online revenue across direct-to-consumer channels.
• Improvement in website conversion and customer engagement.
• Successful delivery of product launches, promotions and digital marketing campaigns.
• Growth in Average Order Value (AOV) through effective merchandising and online trading.
• High levels of product availability, fulfilment accuracy and platform management.

Location & Working Pattern

• Full-time position based at our Bankhead office, Edinburgh.
• Office-based, Monday to Friday 9am – 5pm.
• Free private parking and easy public transport links on the tram, train and buses.
• Occasional travel and attendance at trade or consumer events may be required.

Salary & Benefits

• Starting Salary: £30,000 per annum.
• Bonus Scheme: Eligible following the successful completion of the probationary period and linked to clear KPIs and overall business commercial performance.
• Opportunities for professional development and industry training.

Knowledge, Skills & ExperienceEssential

• Previous experience in e-commerce, digital trading, merchandising, retail operations, customer service or a similar commercial environment.
• Proven experience managing Shopify or a similar e-commerce platform (such as WooCommerce, BigCommerce or Magento), including product management, merchandising, promotions and online trading activities.
• Strong organisational skills with excellent attention to detail.
• Confident IT user with experience of digital systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Commercial awareness with a proactive and solutions-focused approach.
• Previous experience within the alcohol or drinks industry is not essential.

Desirable

• Experience managing third-party sales channels and online marketplaces.
• Experience using digital marketing platforms, email marketing software (e.g. Mailchimp) or CRM systems.
• Knowledge of website merchandising, product launches and online trading.
• Experience within retail, FMCG, luxury goods or consumer brands.
• Understanding of website analytics and customer engagement metrics.

Personal Attributes

• Highly organised with excellent attention to detail.
• Customer-focused with a passion for delivering an exceptional online experience.
• Commercially minded with an interest in driving sales and improving performance.
• Proactive, adaptable and comfortable managing multiple priorities in a fast-paced environment.
• Strong team player with the ability to work collaboratively across departments.
• Positive attitude with a willingness to learn, develop and continuously improve.

Additional Information

This is an exciting opportunity to join a growing independent spirits company at an important stage of its development. The role offers broad exposure across digital trading, customer experience, e-commerce and commercial operations, making it ideal for someone looking to develop a career within a fast-paced consumer business.

No recruitment agencies, please.