Internal Sales Support Executive

Job Purpose

The role is to support UK&I Sales team, playing an integral role in the coordination of sales in conjunction with our internal teams and providing valued customer satisfaction.

Key Responsibilities as Internal Sales Support Executive:

The Internal Sales Support Executive supports the UK&I Sales Team. This role is required to closely assist the Sales team and deliver high quality sales and admin support as well as data and reporting insight on a monthly, quarterly, yearly and ad hoc basis.

The detailed responsibilities are listed below.

Support Internal/External sales partners

• Authorised and target accounts within the region to achieve sales goals.
• regional field based sales team with quotations and marketing information.
• identify business opportunities amongst current customers.
• To work closely with our Marketing team to entice existing customers & encourage new customers, by organising activities & events that inform & inspire them to work with Hanwha Vision Europe as their preferred partner of choice

Updating CRM

• Assist in keeping customer and project data within CRM system up to date
• First point of contact for user support for CRM
• Assist to resolve issues and improve CRM based on user feedback

Project Pricing & Quotation

• Arrange and communicate the appropriate internal approvals for special/project pricing on products
• Create and manage approved project pricing matrix

Quotation

• Monitor and archive them within shared folder
• Archive / Update quotations and approved documents in CRM

Liaise / Respond to All Relevant Enquiries

• Respond to sales enquiries received via the Sales team and/or directly from the Customers
• Support with Customer Loan and Sample Approval Requests
• Assist with the following queries, issues & leads
• Other ad hoc duties associated with the support role

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Skill Requirements:

• Educated to degree level
• Experience using CRM systems
• Generally, computer literate with strong Microsoft Office skills, with particular focus on Excel and PowerPoint
• Excellent communication skills, with the ability to communicate effectively at all levels of the business and with customers in a clear and concise manner
• Strong administration and organisation skills
• Positive, can do attitude
• Ability to remain calm and work in a dynamic and fast paced environment
• Exceptional attention to detail
• Excellent level of spoken and written English
• Clean Driving License