Client Care Advisor

Looking for a new opportunity? We are currently looking for a Client Care Advisor with a can do attitude, a passion for a high standard of pet care and client service to join our team based at both our busy main hospital and branch surgeries. This is a varied role in a busy environment. The ideal candidate will enjoy working with the public providing excellent client care and be used to working in a busy reception environment. The candidate should have an understanding of finance and IT skills and be able to pick up new tasks quickly with a flexible approach. The ability to multi-task and work as a team is a must. What does the role involve? The main duties include answering calls and emails from clients, checking clients in for appointments and processing payments. General admin tasks including scanning and creating invoices. Our Client Care Team are our main link between clients and the rest of the team so the candidate should be confident working both individually and part of a team. About The Rota This is a full-time permanent position working 40 hours per week. Weekends will be involved on a rota basis. We are happy to consider part-time applicants. About Us We are a Veterinary Group with branch surgeries around Fife, Kinross and Edinburgh, with our main hospital based in Dunfermline, Fife. We have a great team and provide the highest level of veterinary services to clients and their pets. In addition to a competitive salary, you will benefit from:

• 6.6 Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Up to £25,994.4 per annum