Internal Sales / Trade Counter

Join a Growing Ventilation Specialist We're looking for a motivated and customer-focused Internal Sales & Trade Counter Assistant to join our busy branch in Newport. This is a fantastic opportunity for someone with experience working within a builders' merchant, plumbing merchant, electrical wholesaler or similar trade environment who enjoys building relationships, providing excellent customer service and supporting trade customers. Previous ventilation experience isn't essential – full product training will be provided. What matters most is your ability to communicate confidently with customers, work efficiently in a fast-paced environment and deliver outstanding service. The Role As the first point of contact for trade customers, you'll play a key role in supporting both the trade counter and internal sales function. Your Responsibilities Will Include

• Serving customers at the trade counter.
• Handling inbound telephone and email enquiries.
• Processing customer orders accurately and efficiently.
• Providing quotations and pricing information.
• Building strong relationships with new and existing trade customers.
• Identifying opportunities to upsell and cross-sell products.
• Liaising with suppliers and colleagues to ensure orders are fulfilled on time.
• Managing customer accounts and ensuring excellent levels of service.
• Supporting stock enquiries and general branch operations.
• Maintaining accurate records using internal systems.

About You We're looking for someone who enjoys working with customers and thrives in a busy trade environment. Essential

• Previous experience within a builders' merchant, plumbing merchant, electrical wholesaler, HVAC distributor or similar trade environment.
• Strong customer service and communication skills.
• Confident working with trade customers and contractors.
• Good IT skills and experience using computer-based ordering systems.
• Organised with excellent attention to detail.
• Positive, proactive and reliable approach.
• Ability to work well both independently and as part of a team.

Desirable

• Experience within ventilation or HVAC products.
• Internal sales or trade counter experience.
• Knowledge of construction or building products.

What's on Offer?

• £30,000 basic salary.
• Full product training provided.
• Monday to Friday working hours.
• Stable, permanent position.
• Friendly and supportive team environment.
• Opportunities for career development and progression.
• Work with a well-established and growing business.

If you've built a successful career within a builders' merchant or trade counter environment and are looking for your next opportunity, we'd love to hear from you. ‍