Customer Relationship Executive

12 Month Fixed Term Contract - This opportunity is all about great customer service, this is not a sales role.

Do you enjoy collaborating cross-functionally to deliver on common goals?

Do you enjoy resolving customer issue to achieve customer satisfaction?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the Team

The team are a strong unit and very accountable for their own performance, we work in an environment that empowers our employee’s and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.

About the Role

The primary responsibility of the Customer Relationship Executive position is to provide an excellent customer experience for our existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving revenue targets, consistently improving our strong customer satisfaction scores & process improvement.

The Customer Relationship Executive will have the varied role that will involve engaging with the customer relationship and sales teams on a daily basis as well as our customers to process requests with pace and quality. The requests will be typically to ensure our customers' accounts are maintained and delivering what the customer expects, it will involve reviewing legal and pricing documents, customer billing & invoicing and to do so successfully it will require a keen eye for detail to ensure everything is suitable., This is important because we know by achieving this, we reduce the time to revenue & deliver excellent customer satisfaction, contributing to our overall business objectives.

Responsibilities:

• Our focus is delivering an excellent customer journey, we do this by Partnering with the field sales team & work alongside critical internal stakeholder teams including customer support, on-boarding, legal & finance to serve the customer and ensure the customer experience is as seamless as possible
• Be a direct point of contact for the customer, including the handling of incoming customer queries such as billing & invoice queries, updating the product configurations & user access allowing the customer to maintain and ultimately grow their services with us
• Be the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate.

Requirements

• Customer-first mind-set, and the ability to deliver results on time
• Past experience of working in a B2B environment with high value corporate clients
• Strong administrative background & proficient in Microsoft applications.
• Demonstrate excellent work ethic and drive to succeed
• Ability to communicate effectively with both colleagues and clients
• A keen eye for detail is important as this helps to deliver work to a consistently high level of accuracy

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Generous holiday allowance with the option to buy additional days

● Health screening, eye care vouchers and private medical benefits

● Wellbeing programs

● Access to a competitive contributory pension scheme

● Save As You Earn share option scheme

● Travel Season ticket loan

● Electric Vehicle Scheme

● Optional Dental Insurance

● Maternity, paternity and shared parental leave

● Employee Assistance Programme

● Access to emergency care for both the elderly and children

● RECARES days, giving you time to support the charities and causes that matter to you

● Access to employee resource groups with dedicated time to volunteer

● Access to extensive learning and development resources

● Access to employee discounts scheme via Perks at Work