Relief House Manager

The VacancyJoin McCarthy Stone as a Relief House Manager – Make a Difference Every Day! Are you passionate about delivering outstanding customer service? Do you thrive in dynamic environments where multitasking and problem-solving are key? If you enjoy organising social events and helping others, we have the perfect opportunity for you! McCarthy Stone is seeking a Relief House Manager to join our dedicated team, covering ad hoc shifts at our beautiful estates in and around the West of Scotland. This role offers flexible hours to be agreed upon with the Operations Manager, with an hourly rate of £13.77. Plus, you’ll receive mileage reimbursement for your travel! Why Work with Us? At McCarthy Stone, we offer a range of fantastic benefits, including:

• Group personal pension
• Life assurance
• Medical screening
• Comprehensive induction and training
• Excellent career progression opportunities
• The chance to work in stunning surroundings

About The Role As a Relief House Manager, you will play a vital role in maintaining the high-quality service our residents expect. Your responsibilities will include:

• Welcoming new homeowners and helping them settle in
• Providing a friendly front-of-house service and assisting visitors
• Offering support, guidance, and communication between homeowners, families, and service partners
• Managing the estate, ensuring it is safe, secure, and well-maintained
• Responding to emergencies with professionalism
• Facilitating social interactions and helping homeowners enjoy their retirement

Who You Are The ideal candidate will have:

• Excellent communication skills and a “can-do” attitude
• Extensive experience in a customer service role
• A professional approach with high standards
• Flexibility and reliability for out-of-hours calls
• Resilience and effective problem-solving skills
• Basic health and safety awareness (preferred)
• Good computer literacy, including Microsoft Word and Outlook
• First aid qualifications (preferred)

Why McCarthy Stone? Recognised as a great place to work, this role is not just a job—it’s a chance to make a positive impact on the lives of older people. If this sounds like the perfect role for you, apply today! We review applications as they come in and may fill the position before the closing date. At McCarthy Stone, we celebrate diversity and welcome applications from all backgrounds. About Us As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!