Income Officer

This is an opportunity to provide a supportive and customer focused income collection service. Working in a high performing team to ensure tenants are supported in paying their rent.

• Manage a caseload of rent accounts, ensuring timely and consistent arrears recovery.
• Contact tenants through a range of methods (phone, visits, letters, digital channels) to discuss and resolve arrears
• Negotiate realistic and sustainable repayment arrangements
• Work pro-actively and build positive relationships with tenants
• Escalate cases appropriately in line with policy
• Identify vulnerability and refer tenants to relevant support services (e.g., welfare benefits, debt advice)
• Support tenants in accessing benefits, including Universal Credit and Discretionary Housing Payments
• Prepare and progress legal action where arrears are not resolved, including Notices Seeking Possession and attend court hearings and represent the organisation where required
• Work collaboratively with housing officers, support teams and external agencies
• Work as part of a positive team to support tenants to sustain tenancies