Location: Midlands. The base location will be the closest to the successful candidate's home.
Working predominantly in the West Midlands with some ad hoc working expected across the Midlands, including the sites in the East
- Horizon SARC - B36 8ND
- The Glade, Bransford and Telford SARC - WR6 5JD and TF1 2BB
- Grange Park SARC , Staffordshire - ST6 2JN
- Blue Sky SARC – Nuneaton - CV10 7DJ
- Willow Tree SARC - WS10 8SY.
- Topaz Centre – NG5 6FZ
- Millfield House – DE55 7BU
- Juniper Lodge – LE3 6RJ
Hours: 40 hours per week
Shift patterns: Monday - Friday, 9am-5pm. Some degree of flexibility required dependent on service needs.
Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative, and market-leading service provider within Sexual Assault Referral Centres (SARC).
The role of Operations Lead is critical in providing victims of sexual assault with the dedicated support and care required. We're looking for a caring and compassionate individual to join our team and help ensure that SARC patients receive the comprehensive assistance needed, as well as promoting and delivering an outstanding service.
As an Operations Lead, you'll receive full training and support, with further opportunities to undertake additional higher education after one year in-post.
Job Opportunity
Key Responsibilities Will Include
- Provide effective leadership to all staff in SARC contracts in the Midlands.
- To manage the client relationship with senior client stakeholders – ensuring that the clients are satisfied with the service we provide and identifying opportunities to grow our service offerings through improving services.
- To maintain a highly visible presence to staff, NHSE & Police, and patients.
- To act as a role model – leading on developing and embedding quality standards – in line with MHL policy and our regulators.
- To ensure that high quality, evidence based, patient focused care is provided to all patients.
- To ensure all client and company KPIs are met and reported on as required.
- To oversee the rotas – ensuring compliance with client KPIs
- To promote cohesive working relationships between all staff including HCPs, FMEs and external stakeholders
- The requirement to work ad hoc as a crisis worker, would be expected on site at least 2 days a week..
- Previous management experience (leadership and management of teams)
- Robust skills in Microsoft office including Word, Excell, SharePoint, etc.
- Knowledge and understanding of safeguarding children and adults.
- Knowledge and understanding of confidentiality.
- Experience of autonomous working.
- Whilst the position may be based from one location, additional travel will be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
- Advanced DBS and level 2 Police vetting will be required.
- Knowledge of the Criminal Justice / Healthcare sector.
- Attention to Detail.
- Change management and continuous improvement experience, including undertaking audits
- Excellent verbal and written communication skills
- Strong organisational skills
- Experience of line management of staff
- A formal supervisory or management qualification or equivalent experience
- Awareness of financial/budgetary management and business planning
- Worked within a SARC setting
