FM Helpdesk Team Leader

Join Our Team as a FM Helpdesk Team Leader! The FM Helpdesk Team Leader will be a manage NCP’s Facilities Management helpdesk which acts as a central function for all our estates FM Function. You will be part of the frontline helpdesk service and help manage the first point of contact for receiving and processing all customer FM related issues raised across our estate What You'll Be Doing

• Manage a remote team of FM Helpdesk Administrators, including overseeing the workflow to meet KPI and demands of the business
• Assisting the Facilities Manager in coordinating the day-to-day administrative resources for the offshore team.
• Acting as a point of escalation for both Reactive and PPM requests across the estate
• Assist in the end to end onboarding of new and existing third party contractors
• Manage the logging, allocation and updating of reactive service requests assigned to our contractor supply chain
• Management of site visits confirmations, associated paperwork and administration duties
• Ensuring issues are dealt with effectively, and in a timely and professional manner
• Provide excellent level of customer service when managing the workflow of requests and enquiries
• Manage PPM schedules, contractors, onboarding, PO’s, invoice queries, enquiries and updates
• Oversee and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectation.

Requirements

• Experience in a team lead role in an FM or Contact Centre Environment
• Ability to effectively prioritise tasks especially when under pressure
• Excellent written and verbal communication skills
• Ability to communicate effectively with managers at all organisational levels
• Experience in a front-line customer service role
• Organisation and time management
• Excellent communication skills
• Facilities experience or transferable skills desirable

What We Offer We believe in recognizing and rewarding our team members. Join us, and enjoy:

• Competitive Hourly Rate: Your hard work deserves fair compensation.
• Birthday Bonus: Take an extra day off to celebrate your special day.
• Reward & Recognition Program: Your efforts won't go unnoticed.
• Free or Discounted Parking: Your car deserves a good spot too!
• Cycle to Work Scheme: Get up to £1000 towards a new bike.
• Company Pension: Plan for your future with us.
• Death in Service Benefit: Providing peace of mind.
• Employee Assistance Program: We care about your well-being.

Ready to be a crucial part of our team? Apply now and let's create a safe parking experiences together! Since August 2017, we are owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator across 7 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance