Clerical Officer

The Role To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service. Postholder will work across all Health Centres within East Kilbride Locality covering reception desks within our Health Centres on a rotational basis. Postholder will also be expected to cover telephone referral line within Specialist Palliative Care Services on a ad-hoc basis or backfilling during periods of leave. NHS Lanarkshire Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire! Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. What we'll need you to bring

• Educated to standard grade level or experience in a similar role
• Well developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.
• Understanding of a range of procedures and processes.
• Ability to prioritise work and work on own initiative whilst under pressure.
• Proficient I.T. skills which include a working knowledge of Microsoft packages.
• Ensuring confidentiality, diplomacy and discretion are maintained at all times.

It would be great if you also have

• Experience of reception role/customer care
• Experience dealing with members of the public
• Experience in an reception type role
• Experience in a confidential work setting
• Working knowledge of NHS systems.
• Proficient IT skills which include working knowledge of Microsoft Office packages
• Ability to work in a busy office environment
• Good keyboard skills
• Good organisational and planning skills

A driving licence is desirable for this post, this must be a full UK/EU/EEA licence. Contract type Permanent Full time 37 Hours Location This role will be based in Administration within East Kilbride Locality. Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations. Looking to find out more? If you’re looking to find out more, then we would love to hear from you! Please contact Lynn Yule, Operational Service Manager on Lynn.yule@lanarkshire.scot.nhs.uk For enquiries regarding the application form or recruitment process, please contact Adam Thomson, Recruitment Administrator on adam.thomson@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email) Why NHS Lanarkshire? Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career. Some Of NHS Lanarkshire’s Benefits Include

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page. Further Information For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.