Document Scanning Manager

An exciting opportunity has arisen for an experienced and motivated manager to lead our Document Scanning Team within Primary Care Services at NWSSP. This is a pivotal operational management role responsible for overseeing the delivery of business-critical document scanning services that support NWSSP PCS and NHS Wales. In addition to managing the Document Scanning Team, the post holder will provide managerial support for Print and Post Room Services and the EPS Smartcard Team, ensuring high-quality, efficient and compliant service delivery across all areas. As a manager you will work closely with internal and external stakeholders across NWSSP and NHS Wales stakeholders, providing expert advice, managing performance, driving continuous improvement and ensuring service targets are consistently achieved. We are looking for an individual with excellent leadership, communication and organisational skills who can effectively manage competing priorities within a fast-paced operational environment. Experience of managing teams, analysing performance information and delivering service improvements is essential. This is a hybrid working role. Attendance at the office is required for a minimum of three days per week, together with additional on-site support as required to ensure effective operational cover. The Document Scanning Manager is responsible for the operational management of the Document Scanning Team, Print and Post Room Services and EPS Smartcard Team within Primary Care Services. The role oversees large-scale document scanning operations supporting NWSSP and NHS Wales, including the delivery, preparation, and scanning of Pharmacy contractor, prescribing and dispensing GP practice prescriptions alongside ophthalmic claims, medical records and other business-critical information to dedicated time frames. The post holder will provide management to operational teams, ensuring service targets, quality standards and performance objectives are achieved. They will manage staff performance and development, lead continuous improvement initiatives, oversee resource planning and ensure the effective use of scanning technology and associated systems. Working collaboratively with stakeholders across NHS Wales and external organisations, the post holder will provide specialist advice and support on document scanning services, records management and operational processes. The role requires a proactive and adaptable manager with strong communication, analytical and organisational skills, capable of managing competing priorities within a complex and fast-paced operational environment. At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/ NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. For further details / informal visits contact: Name: Lydia Courtney Job title: All Wales Processing and Professional Service Lead Email address: Lydia.Courtney@wales.nhs.uk Telephone number: 02921501518