Graduate Customer Success

Do you enjoy building relationships, solving problems, and making sure people get the most out of a platform?

My client is looking for a Customer Success Executive to join their team. You'll play a key role in driving satisfaction, retention, and growth through a mix of proactive outreach and data-driven insight.

What you’ll be doing:

• Managing a large customer portfolio through scalable, low-touch engagement
• Providing enhanced support for high-value users
• Monitoring platform activity to flag risks and opportunities
• Running regular account check-ins and escalating where needed
• Supporting renewals and identifying upsell opportunities
• Working closely with internal teams to improve the overall experience

What you’ll bring:

• A results-driven mindset with strong attention to detail
• Clear, confident communication skills
• Proficiency with CRM or customer engagement tools
• A team-first, customer-centric attitude
• Friendly, approachable energy with strong interpersonal skills

If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.