Rent & Service Charge Manager

Summary Our customers are at the heart of everything we do. As our Rent & Service Charge Manager, you’ll lead the delivery of fair, transparent, and compliant rent and service charge services across more than 24,000 properties, helping ensure charges are clear, affordable, and easy to understand. This is a strategic leadership role where you’ll work collaboratively across teams, influence organisational policy, and drive continuous improvement to deliver the best outcomes for our customers and communities. This is a full-time, permanent, hybrid role, combining home working, office collaboration, and face to face engagement with customers and partners. If you’re passionate about fairness, transparency, and making a real difference- read on to find out more about the role and how you could be part of our team. OverviewWhere does this role fit in? You will be a key leader responsible for rent and service charge management across the organisation. You Will

• Act as the main organisational contact for rent and service charge matters.
• Work closely with Finance, Development, Procurement, Care & Support, and Housing teams.
• Engage with external stakeholders such as Local Authorities, Housing Benefit teams, and the Department for Work and Pensions.
• Lead customer consultations on policy changes and service charge matters.
• Support organisational strategy by ensuring services are compliant, efficient, and customer-focused.

You will also lead and support colleagues, encouraging collaboration, shared learning, and continuous improvement. What is great about the role?

• You will directly influence how we deliver fair and transparent housing services.
• A strategic leadership role where you can shape policies and improve customer outcomes.
• Opportunities to collaborate with multiple teams including Finance, Development, Procurement, and Neighbourhood teams.
• A varied role combining technical expertise, customer engagement, and service improvement.
• The chance to make a real difference to customers’ financial wellbeing and housing experience.

What skills and experience do you need? We’re looking for someone who brings a mix of technical knowledge, leadership, and a strong customer focus. You’ll likely have experience in rent, service charges, housing income, or a similar role where you’ve worked with complex financial or regulatory information. You’ll be comfortable working with others, building positive relationships, and supporting teams to deliver great services. We’re especially interested in people who are organised, solutions-focused, and motivated to improve how things work for customers and colleagues. You can find full details of responsibilities and requirements in the Job Description. Values At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them. Pay and Pensions

• The exact salary is £54,663 for a 37 hour, full time, permanent position
• Pension Choices:

• Defined Contribution (DC) Scheme with matched contributions up to 10%. Or,
• Defined Benefit (DB) 1/80th of final salary for every year of service.

• 3 x Life Cover linked to pension membership
• Saving scheme with competitive interest rate
• Give As You Earn scheme for tax efficient charity donations
• From 1st April 2026 the option to be either weekly or monthly paid.

Time off and Flexibility

• 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Working hours are mainly Monday to Friday, with the option to work compressed hours across a 9 day fortnight.
• This is a hybrid role, with head offices in Newport, Cardiff and Swansea — your main base will be the office closest to your home location.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks

Wellbeing

• Sick Pay, rising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team, and OH service to all colleagues
• Annual Health Check
• Health Cash Plan

Getting Around

• Mileage paid at 45p plus 5P per passenger per mile
• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
• Cycle to Work Scheme

Personal Development

• Continuous professional training and development
• Leadership development programmes
• Professional memberships needed for your role are reimbursed
• Career coaching
• Support with funding and time for qualifications

Perks and Recognition

• Long Service Awards
• Blue Light Card Eligibility giving discounts at 15,000 brands.
• Colleague Discount platform

FREDIE At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now. If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@codigroup.co.uk or 0300 373 5262 How do you apply? If you have the skills and experience required, please follow the prompts to apply now. We just need an up to date CV, short/ focused cover letter along with a few contact details so that we can get back in touch with you. Interviews will take place on Wednesday 5th March at our Cardiff office. The two‑hour session includes a panel interview, personality assessment feedback, and time with key stakeholders. A chance to get a real feel for our culture and the people you’ll be working with. Who are Codi Group? Codi is a not-for-profit with a big heart. As Wales’ largest provider of housing, care, and support, our ambition is to lift expectations, lift communities, and lift each other. With 3000 passionate colleagues, our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.