Product Manager

Salary: Competitive plus comprehensive benefits packageGrade: 3BReporting Line: Head of Financial ServicesContract Type: PermanentLocation: Wood Street, London/HybridWhat To Expect

As a Product Manager you will join us on our journey and undertake an important role responsible for supporting the Lead Product Manager in managing our credit card and personal loans products and providers.

The Product Manager will liaise extensively with stakeholders internal to POL as well as externally and will be supporting (leading where appropriate) Post Office's lending suite of credit card and personal loans products. The successful candidate will join the business in growth mode, and will bring experience in delivering multiple initiatives, from small-scale marketing optimizations to big, revenue-driving tech projects, all scalable with profitable economics with customer focus and in line with regulatory requirements. Seen as a real growth opportunity, this role will give you a great career development opportunity within our wider Product Management offering.

How our people behave is as important to Post Office, as what is delivered. The Product Manager will role model the Post Office behaviours and demonstrate an Operator first mindset.

What We Can Do For You

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

What you’ll need to succeed

To be successful in this role you will have experience in a Commercial environment ideally within Account or Relationship Management.

As a Product Manager you will have Operational experience and good analytical skills. In addition to this, the ideal candidate will have:

• Experience in managing complex projects with multiple internal and external stakeholders to bring products or customer journey improvements to market
• Strong planning and organisational skills with the ability to manage competing priorities.
• Strong background in operational delivery.
• Skilled at influencing and engaging diverse stakeholders.
• Experience in managing complex projects with multiple internal and external stakeholders to bring products or customer journey improvements to market
• Experience of working with and managing to commercial outcomes

About Us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact the recruitment team.

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.