Senior Program Administrator

Programme Administration LeadContract Details

• Duration: 3–6 months
• Working Pattern: Hybrid (3 days office / 2 days remote)

Job Purpose

To manage a team of School-aligned programme administrators responsible for the effective delivery of administrative services across undergraduate, postgraduate, apprenticeship, and CPD programmes. The postholder will ensure day-to-day operations are delivered to a high standard and in line with institutional policies, supporting staff and academics to deliver an excellent student experience.

Main Activities and Responsibilities

• Lead and coordinate the work of a team of programme administrators aligned to a specific academic School or Schools.
• Ensure administrative tasks such as enrolment, module registration, assessment, and progression processing are completed accurately and on time.
• Act as the key operational contact for academic staff, building positive relationships to support programme delivery.
• Monitor and maintain service quality, ensuring compliance with university regulations, procedures, and service standards.
• Support the development and training of team members, providing day-to-day supervision and guidance.
• Manage the allocation of work within the team, ensuring workloads are distributed appropriately and deadlines are met.
• Escalate complex queries or issues to the Student & Programme Administration Manager or other senior colleagues as appropriate.
• Contribute to the continuous improvement of administration processes, suggesting and supporting enhancements.
• Maintain up-to-date knowledge of programme requirements, systems, and institutional procedures.
• Support student and academic enquiries with professionalism and care, ensuring queries are resolved effectively.
• Supporting University events such as enrolment, graduation, open days, and clearing as required.

PERSON SPECIFICATIONEssential Criteria

• Experience of supervising or supporting a team in a busy administrative environment.
• Experience of delivering programme or student administration in higher education.
• Skills in organising and prioritising workloads to meet deadlines.
• Experience of building productive relationships with academic and/or professional colleagues.
• Knowledge of administrative processes supporting the student lifecycle.
• Strong attention to detail and commitment to accurate record-keeping.
• Ability to solve problems and respond to operational challenges effectively.
• Experience of using digital systems for student records or programme management.

Desirable Criteria

• Familiarity with university regulations and academic programme structures.
• Experience supporting postgraduate, apprenticeship or CPD provision.
• Skills in coaching or mentoring junior staff.