Client Operations Associate - Derivatives

Client Operations Associate - Derivatives (Contract)

📍 Location: Glasgow, United Kingdom 🏢 Hybrid working: 3 days in the office 📅 Contract: 12 months (PAYE engagement) 💷 Salary: £16-£19 per hour

About the Organisation

Our client is a leading global financial services firm with expertise across investment banking, securities, wealth management, and investment management. Their success is built on the talent and passion of the people, united by shared values of integrity, excellence, and teamwork.

With over 1,500 professionals based in their Glasgow office, they provide world-class training, career development opportunities, and a culture that values diversity, inclusion, and innovation. Our teams enjoy a modern workplace, complete with onsite amenities such as a gym and restaurant, and the flexibility of hybrid working arrangements.

About the Division - ISG Product Operations

ISG Product Operations sits at the heart of our Institutional Sales & Trading business. The division is split into two key areas:

• Trading Operations - supporting activity executed by our global sales and trading teams.
• Client Operations - delivering exceptional operational support for clients in Prime Brokerage, Listed Derivatives, and OTC Clearing.

The organisation partners closely with Sales, Trading, and other internal teams to deliver new products and services, reduce risk, improve efficiency, and ensure seamless client experiences.

The Role - Operations Associate

This opportunity sits within Client Operations - Derivatives Clearing Client Service Group. You will act as a trusted relationship manager for a portfolio of clients, ensuring their settlements, margins, and accounts are accurate, while providing a first-class service.

Key Responsibilities:

• Serve as a single point of contact for daily client queries.
• Ensure accuracy of Listed Derivatives and OTC Clearing settlement figures.
• Resolve trade breaks and monitor all cash activity.
• Manage risk around margins, expiries, and market events.
• Conduct client service reviews, prepare metrics, and track trends.
• Enhance automation and streamline manual processes to reduce risk.
• Support the implementation of the Enhanced Supervisory framework and fraud awareness initiatives.
• Deliver training, client demos, and clearing solutions.
• Contribute to a positive team culture, recognising and developing talent.

Essential Skills:

• Knowledge of Listed Derivatives and/or OTC Clearing.
• Strong client service experience in derivatives clearing.
• Excellent communication and organisational skills.
• Ability to multitask and work effectively under pressure.
• A strong team player with a collaborative approach.
• Proven track record of improving processes and client outcomes.

Desirable Skills:

• Experience with automation, lean management, or process improvement.
• Ability to mentor and support junior colleagues.

What our client Offers

• Hybrid working (3 days office / 2 days remote).
• A dynamic and collaborative environment where your ideas are valued.
• Opportunities for career growth and professional development.
• A culture that champions diversity and inclusion.
• Modern central Glasgow office with onsite gym and restaurant.

Diversity & Inclusion

We are proud to be an equal opportunities employer. We are committed to creating an inclusive workplace where every individual can thrive and achieve their full potential. Our workforce reflects the diverse communities we serve, and we actively encourage applications from candidates of all backgrounds.

Apply today by clicking on the link provided-your future team looks forward to welcoming you!

We are committed to creating an inclusive recruitment experience. If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at to discuss further.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.

We are committed to creating an inclusive recruitment experience. If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at adjustments@robertwalters.com to discuss further.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.