Revenue Operations Manager
Holywood - Hybrid Working
Key Responsibilities
Data Management & Reporting
- Act as the final arbiter of deal information in the CRM and ensure the CRM provides the single source of truth for pipeline and revenue data
- Identify data quality issues, and recommend and implement CRM improvements
- Build automated CRM dashboards and scheduled reporting
- Lead revenue data analysis projects
- Produce Monthly/quarterly revenue reporting and forecasting for leadership
Deal Desk & Contracts
Own the deal desk process from proposal to signature:
- Contract management: Own the contract lifecycle: draft contracts from our approved service list and price book, control versions through negotiation, and maintain the master contract.
- Contract review (basic/playbook): Complete initial reviews of requested changes to our standard contract terms and Non-Disclosure Agreements against a pre-approved playbook. Escalate any non-standard terms, redlines, or legal language.
- Prospect responses: Coordinate the response to prospect requests for information as part of prospect due diligence process — track deadlines, pull together inputs from Product, Security, Finance, and Legal.
Deal Communications
- Act as the critical bridge between Sales, Customer Success, Consultancy and Finance teams – own the ‘closed won’ and ‘deal handover’ processes within the business, ensuring all deal records and pricing are correct, liaising with relevant teams and individuals as necessary to ensure this, escalating outliers, ensuring Finance have the correct billing information.
- Implement the necessary coordination and communications between departments and individuals to ensure all necessary deal, contract and billing information transfers between Sales, Customer Success, Consultancy and Finance.
- Document and roll out process changes, ensuring these are communicated to and adopted by relevant teams
Renewals & Customer Base
Own the renewals calendar and the commercial accuracy of every renewal:
- Notify Customer Success of upcoming renewals, including awareness of any pre-agreed terms
- Record standard annual indexation pricing increases where applied, and ensure necessary CRM and billing updates
- Liaise with Finance to ensure mid-term invoicing is implemented and accurate
Person Specification
Experience & Knowledge - Essential
- 2–5 years in RevOps, Sales Ops, or Deal Desk roles
- Strong Excel/Sheets and CRM admin experience
- Experience in data analysis and reporting
- Good numerical literacy and financial acumen
Experience & Knowledge - Desirable
- B2B SaaS or subscription business experience and familiarity with ARR, churn and renewal metrics
- Experience with billing platforms
- Experience with HubSpot
- Experience of reviewing contracts
- Prior exposure to RFPs or procurement questionnaires
Personal Attributes
- High attention to detail — comfortable being the last line of defence on data accuracy and contract compliance
- The ability to multitask and work in a dynamic environment where priorities change
- Comfortable working autonomously in a small, fast-moving team
- Comfortable liaising with and being assertive with colleagues at all levels within the business
- Strong communication and interpersonal skills, with a desire to drive consensus across teams