Service Director

Service Director

We are seeking an experienced and commercially focused Service Director on behalf of our client, a well-established specialist engineering business operating nationally across the UK.

This senior leadership role is suited to an individual with a strong background in service operations, commercial management, and team leadership. The successful candidate will lead the growth and performance of the service division, driving operational improvements, revenue growth, and long-term customer relationships while contributing to wider business strategy.

Location

The ideal candidate will be based within a commutable distance of one of the key operational regions including Leicester, the Midlands, North West, or London, with flexibility to travel regularly across the UK.

Key Responsibilities

• Lead and manage UK-wide multi-site service operations
• Drive revenue, profitability, and operational performance
• Manage budgets, forecasting, and full P&L responsibility
• Improve systems, processes, and operational efficiency
• Grow recurring revenue and service contract agreements
• Lead and develop service, planning, and engineering teams
• Maintain high customer service and delivery standards
• Track KPIs and report performance to senior leadership
• Support wider business growth and strategic objectives
• Ensure compliance with health & safety and operational standards

Skills & Experience Required

• Proven experience in a senior service leadership role
• Strong commercial and P&L management experience
• Track record of driving revenue growth and operational improvement
• Experience managing multi-site service operations
• Strong leadership and team development skills
• Good understanding of service delivery and engineering operations
• Experience improving systems, processes, and performance
• Strong communication and stakeholder management abilities
• Organised, analytical, and problem-solving mindset
• Able to operate strategically while remaining hands-on when needed

What's on Offer

• Opportunity to join a well-established and growing national organisation
• Senior leadership role with influence on business direction and future growth
• Competitive salary and benefits package
• Long-term career progression opportunities within an expanding business structure

To apply, please submit your CV.