Colorectal Administrator

Job Overview This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application. SUBJECT TO AGENDA FOR CHANGE BANDING The post holder will provide an effective administration support service providing excellent communication skills and good customer care. Working within specialist nursing team to support the delivery of an excellent patient centred service for patients with bowel disease. Main duties of the job Provide comprehensive administrative support to the CNS team to ensure efficient patient flow and service delivery. This includes managing patient records, clinic preparation and outcomes, appointments, service calendars, and handling enquiries from patients, carers, and healthcare professionals. The role involves coordinating clinics via Careflow, booking interpreters, arranging stoma supplies and representatives, maintaining patient literature, ordering stationery, and monitoring clinic completion. The post holder will handle sensitive and complex information, ensuring accurate data recording, confidentiality, and compliance with data protection, CQC, and Trust governance requirements. They will liaise closely with the CNS team and coordinator to address issues affecting service efficiency, undertake a wide range of administrative tasks using initiative, and work effectively under pressure while managing competing priorities. The role requires strong IT, communication, and team-working skills, a customer-focused approach, and adherence to Trust values, health and safety, infection control, safeguarding, and mandatory training requirements. The post holder is expected to maintain high professional standards, contribute positively to Trust performance, and support a collaborative, flexible, and high-quality service culture. Working for our organisation The role will be working within specialist nursing team to support the delivery of an excellent patient centred service for patients with bowel disease. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families. If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together! Detailed Job Description And Main Responsibilities For further information about this job role please see full job description and person specification.