Membership Support Specialist (Permanent)

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.

In May 2026, we welcomed members to our 15th club, Chelsea. Just off the iconic King’s Road, Third Space Chelsea brings high-spec luxury training to the heart of SW3. As we look ahead, our ambition is to nearly double our estate in the next 5 years, while continuing to elevate the member experience across our existing clubs.

We now have some opportunities for a Membership Support Specialist to join the team. As we continue to get better as we get bigger, we are looking for people with a passion for luxury member experience. This role is ideal for someone who is comfortable managing difficult conversations and who has demonstrative experience of being proactive and taking initiative.

In This Member-facing Role You Will Be Responsible For

• Member retention, both proactively and reactively.
• Retaining members who may have expressed an interest in cancelling their membership by discussing what our club has to offer them based on their cancellation reasons.
• Contacting members to recoup their failed monthly direct debits.
• Responding to member emails
• Supporting clubs with member queries
• Administrative duties such as processing membership changes
• Logging all member communication accurately on the database
  
  

This role requires an individual able to work in a fast-paced environment with high levels of energy and resilience.

Other Skills And Behaviours Required

• Strong and influential leadership skills
• Experience in a Customer Service environment
• Ability to provide exceptional service standards
• Strong organisational and administrative skills
• A confident and clear communicator
• Excellent attention to detail
• Well presented with good written and spoken English
  
  

In addition to working within an exceptional membership team and contributing to our member experience, we have a number of excellent benefits to reward you for your hard work. You and a friend or family member will be given a complimentary Group membership which will give you access to all of our clubs and we will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands to ensure that your health and wellbeing stays central to everything that we do.