Claims Handler

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. As a Property Claims Manager based in Bolton, youll be the hero behind the scenes. What will your day look like:

• Proactive Case Management:Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
• Customer Interactions:Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
• Third-Party Wizardry:Managing suppliers? Youve got this! Drive cases to settlement while balancing service, cost, and time.
• Craftsmanship:Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
• Authority and Compliance:Stick to the rules, adhere to governance, and keep data secure. Youre the claim whisperer.
• Self-Development:Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
• Team Player:Positive vibes, great teamwork, and a culture that feels like home.

Knowledge and Abilities: How We Measure Success:

• SLA Performance: Youll ace it.
• Phone Audit: Your phone skills? A+
• Lifecycle Metrics: Youll own them.
• Audit: No breaches here.
• PDR Forms: Completed and shining.
• Team Performance: Youre the MVP.

Requirements:

• Relevant Claims Experience
• Good Customer Service Skills
• Time Management Wizardry
• Interpersonal Charm

Ready to make an impact? Apply now and lets create something extraordinary together! Benefits Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients. TITL1_UKTJ