Receptionist

We are looking to recruit an experienced Receptionist to join our Outpatients Service at the National Hospital for Neurology and Neurosurgery. Our Outpatients Department provides a professional, welcoming, and efficient front-of-house service to patients, visitors, and clinical staff. The role includes booking and checking in patients, managing clinic appointments, handling telephone enquiries, and ensuring accurate data entry across hospital systems. The post holder will be responsible for maintaining patient confidentiality, supporting the smooth running of clinics, liaising with multidisciplinary teams, and responding to queries in a calm, compassionate, and professional manner. Working in a fast-paced environment, the Receptionist plays a vital role in delivering a high standard of patient care and ensuring the effective day-to-day operation of the department. We are seeking candidates who can use their initiative, work proactively, and contribute to improving current working practices. We value and promote diversity and equality and are committed to improving the working lives of all our staff. Please note that we operate a smoke-free policy across all of our premises.

• The post holder will operate from one of our 5 very busy reception areas
• You will be required to demonstrate sensitivity; an awareness of patients’ needs and a commitment to improving the patient experience.
• As the first point of contact for patients using the service you will be responsible for greeting, arranging appointments, dealing with general enquires
• You will provide clinic administrative support for consultants, junior doctor’s Allied Health Professional & nursing teams to ensure resources and services are delivered on time.
• The post holder will be expected to maintain the Trust core values and ensure a high standard to the services and patient care are met and sustained at all times.
• Excellent communication, organisational & IT skills
• The ability to cope well under pressure and multi-task
• The competence to manage their own workload

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For further details / informal visits contact: Name: Ms Sharon Griffiths Job title: Assistant General Manager Email address: Sharon.griffiths9@nhs.net