Assistant Director of Operations, Coordination and Integrated Care

The Assistant Director of Operations, Coordination & Integrated Care is a senior leadership role responsible for the delivery, performance and ongoing development of Emergency Medical Service Coordination and Remote Integrated Care services, delivered through Clinical Contact Centres. The post-holder will provide strategic and operational leadership, ensuring services meet national, organisational, quality and financial standards while driving improvement and transformation. Working as part of the senior operations team, the role includes leading multidisciplinary teams, managing significant resources and budgets, and contributing to the strategic direction of services across Wales. The post-holder will also participate in the Gold/Strategic on-call rota and represent the organisation at a local and national level. For full details, please refer to the attached Job Description. The post-holder will lead the delivery of Emergency Medical Service Coordination and Remote Integrated Care services, ensuring high-quality patient care and performance against national standards. They will provide strategic leadership to multidisciplinary teams, including direct line management of senior operational leaders, and drive service improvement, transformation and redesign using performance and quality data. The role includes leading operational planning and contributing to the Integrated Medium Term Plan, managing budgets and resources to ensure financial balance, and developing strong partnerships with Health Boards, commissioners and wider stakeholders. The post-holder will undertake Gold/Strategic Commander on-call duties, including leading the response to major incidents, and will deputise for senior leaders while representing the organisation at senior forums. #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. For further details / informal visits contact: Name: Emma Shand Job title: Executive Assistant, Operations Directorate Email address: emma.shand2@wales.nhs.uk