Product Specialist 111 Digital Front End

Provides strategic and operational leadership for the management, support, and development of specialist digital services within the 111 Digital Front End, acting as the senior product lead and escalation point while overseeing service performance, leading major project delivery and deployment, and shaping long-term development strategies in collaboration with architectural and programme leadership. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. The post holder will lead the technical design, development and optimisation of the 111 Digital Front End, delivering scalable, high-performing digital and data engineering solutions. They will apply specialist expertise to shape system architecture, introduce new functionality, and ensure alignment with evolving user, service and clinical requirements. They will be accountable for the end-to-end delivery of complex development programmes, including requirements definition, build, testing, deployment and continuous improvement. This includes resolving complex integration and technical challenges, often in areas without precedent, and ensuring solutions align with wider architecture, interoperability and data standards. The role will establish and maintain robust development, testing and service management practices within an ITIL-aligned framework, ensuring reliable system performance and effective support models. Additionally, the post holder will provide technical leadership to Data Engineers and wider delivery teams, driving best practice and ensuring the capability to sustain and evolve the 111 Digital Front End. #RemarkablePeople Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups. Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding. In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position. For further details / informal visits contact: Name: Keith Dorrington Job title: Assistant Director Email address: Keith.Dorrington@wales.nhs.uk Telephone number: 07773 728663