Account Manager

Job DescriptionWSP’s Chemical Risk team is looking for a passionate account manager who is focused on developing and growing the relationships and corresponding order book within their own portfolio of around 100 accounts with a suite of sustainability, emergency response, and regulatory compliance solutions within the chemical industry. WSP have a strong pedigree within the chemical sector, due to their recent acquisition of Ricardo and their Chemical Risk team. We have a strong focus on sustainability and decarbonisation solutions, and a 50 year legacy through operating the National Chemical Emergency Centre (NCEC) of response, chemical safety and compliance solutions, where the majority of our chemical customers work with. The focus of this role is to provide excellent account management to a set of around 100 existing customers, maximising the client relationships to understand and the identify business challenges they face across Chemical Risk and wider WSP product suite, identify key market and competitor insight and seeking opportunities to up and cross sell our services, whilst maximising customer retention. This role will form part of WSP Chemical Risk’s wider Sales Team, reporting to a Senior Account Manager. A Little More About Your Role...

• Work directly inside your own accounts to develop and expand the relationships we hold within them. The purpose is to work with them to identify business challenges they face across chemical risk and sustainability and create solutions alongside these.
• Help implement specific activities which support the wider account management strategy and execution; to ensure client satisfaction and efficiency of delivery, communications and service management.
• Focus on engaging directly with the client base to achieve the above, and also to identify key market insights, including market trends, regulatory challenges and competitor activity. Input into the business development strategy internally which ensures we are demonstrating our value and differentiation versus our competitors, whilst identifying new product development opportunities.
• Act on any issues affecting prompt payment, satisfaction, long-term retention, etc. recognising, and where possible, preventing any risks arising from non-standard delivery, working with the respective teams.
• Liaise with internal teams whose roles relate to service delivery, e.g.: consultants, customer services, product delivery team (emergency responders, procedures, data, accounts) and sales teams to advise and provide guidance on elements of Account Manager enabling others to deliver a high-quality service.

What We'd Like You To Demonstrate...

• Broad experience of Account Management sales and retention best practice
• Experience of over-performance against individual account management development and retention targets
• A professional, organised and disciplined individual who has a proven track record of effectively and efficiently managing a large customer base.
• A team player able to work with a wide range of stakeholders both inside and outside of the organisation, being comfortable and confident in working with clients to ensure they are getting value from our services, and seeking further support opportunities;
• Experience of working within a consultative sales environment, for example within a consultancy, software, or similar environment.
• Experience in working within a sustainability, risk management, chemical response, regulatory or safety business area.
• Experience working with a CRM system, especially MS Dynamics, would be an advantage

Don’t quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team.Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today.