Front Office Manager

Front Office ManagerLocation: DerryFull-Time | PermanentCompetitive SalaryThe Property

Our client’s established hotel in Derry is entering an exciting new phase of significant investment and development. With upgraded facilities and a clear strategic vision for growth, this is a pivotal time to join the business and contribute to shaping its next chapter.

The Opportunity

We are seeking a dynamic and motivational Front Office Manager to lead the front desk operation and build a high-performing, service-driven team.

This role is central to the hotel’s success. You will take ownership of the entire front office function, ensuring operational efficiency, exceptional guest experiences, and consistent service standards during a period of transformation and growth.

You will be a visible leader — confident, organised and passionate about hospitality — capable of energising your team and driving accountability.

Key Responsibilities

Lead and manage all front office operations, including reception and guest services

Recruit, train and develop a motivated, guest-focused team

Drive a culture of professionalism, efficiency and service excellence

Ensure seamless check-in and check-out experiences

Monitor guest feedback and implement continuous improvement initiatives

Oversee rota management, staffing levels and departmental performance

Work collaboratively with housekeeping, F&B and senior management to ensure operational alignment

Manage room allocations, occupancy levels and front office systems effectively

Handle escalated guest issues with confidence and professionalism

Candidate Profile

Proven experience in a Front Office leadership role within a hotel environment

Strong team-building and staff development capabilities

Hands-on management style with high attention to detail

Excellent communication and interpersonal skills

Commercial awareness and understanding of occupancy and revenue performance

Ability to lead through change and drive standards in a developing environment

A genuine passion for delivering outstanding guest experiences

Why Apply?

Join a hotel at an exciting stage of redevelopment and growth

Play a key role in shaping service standards and team culture

Work within a forward-thinking and investment-led environment

Genuine opportunity to make a measurable impact

If this sounds like the right role for you, please send your up-to-date CV and a brief cover note to our multi-sector team for immediate and confidential consideration.

Please note: Applications can only be accepted from candidates who already hold the legal right to work in Ireland.

3D Personnel is acting as an Employment Agency and Business in this recruitment.

We are committed to equality of opportunity and uphold strict data privacy standards. Our Privacy Policy is available on our website.