Customer Service Executive

Customer Service Executive – Belfast (Hybrid) – £16.50 per hour – 3 months+

My client, a FTSE 100 company, is looking for a Customer Service Advisor to join them in their Belfast office. You will be the first point of contact for customers and to be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

Key Accountabilities:

• Order lifecycle management
• Maximising customer satisfaction level and order entry accuracy
• Building strong relationship with customers, sales and logistics functions
• Timely handling all incoming customer queries and requests
• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment Reporting (daily, weekly and monthly reports)
• Continuously improve the customer service process
• Manage issue resolution for respective sales organisation(s)
• Continuously support system and process improvement initiatives
• Support other functions and processing activities (billing, clearing, customer spend processing)
• Any other tasks requested by line manager

Skills:

• Excellent interpersonal and communication skills
• Excellent customer service and customer care mind-set
• Willingness and ability to build great relationships with customers
• Positive 'can do' attitude
• Accuracy and attention to details
• Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
• Willingness to gather excellent knowledge of customers and market specifics
• Looking for and responding to feedback
• Always looking for issue resolution and service improvement
• Active team player, always there to help others
• Understand and comply with the controls in own area