Accommodation Manager

About the Role 

We are seeking an experienced and motivated Accommodation Manager to oversee the day-to-day operations of a large residential building in Coventry city centre. The property primarily accommodates long-stay students, with a proportion of short-term/short-let stays. 

This is a hands-on role requiring strong organisational, customer service, and operational management skills to ensure a high standard of service delivery and resident satisfaction. 

Key Responsibilities 

● Manage the overall operation of the accommodation site, ensuring smooth day-to-day running 

● Act as the main point of contact for residents, handling enquiries, complaints, and escalations professionally 

● Oversee lettings, move-ins, move-outs, and tenancy management processes 

● Manage rent collection, arrears, and liaise with relevant teams where necessary 

● Ensure compliance with health & safety, fire safety, and statutory regulations 

● Coordinate maintenance and repairs with contractors and internal teams 

● Conduct regular inspections of the building and communal areas 

● Manage and support staff (cleaning, security, and contractors) 

● Manage short-let operations, including bookings, check-ins, and guest experience 

● Maintain accurate records and reporting (occupancy, compliance, incidents, etc.) 

● Support marketing and occupancy strategies where required 

Working Hours 

● Monday to Friday, 40 hours per week 

● Occasional on-call duties 

● Some out-of-hours and weekend working required during peak periods 

Skills & Experience Required 

● Proven experience in property management, student accommodation, or residential lettings 

● Strong customer service and communication skills 

● Ability to handle complaints and resolve issues effectively 

● Good organisational skills with the ability to manage multiple tasks 

● Experience with rent collection and tenancy administration 

● Knowledge of health & safety regulations within residential properties 

● Competent in Microsoft Office and property management systems 

● Ability to work independently and take initiative 

Personal Attributes 

● Professional, approachable, and customer-focused 

● Strong problem-solving skills 

● Reliable and flexible, especially during peak operational periods 

● Ability to work under pressure and meet deadlines 

● Team player with leadership capability 

What We Offer 

● Competitive salary (£25,000 – £26,400) 

● Opportunity to work in a dynamic and growing accommodation environment 

● Supportive team and professional development opportunities 

If you are passionate about delivering high-quality accommodation services and thrive in a fast-paced environment, we would love to hear from you.