Patient Pathway Coordinator - Diagnostic Centre

To work as part of the Diagnostic Centre admin team in the scheduling of appointments for both NHS and private patients for a wide range of diagnostic tests in accordance with waiting time guidelines. To communicate directly with patients and members of staff at all levels. To ensure accuracy of data and records and that confidentiality is maintained at all times. To provide efficient and accurate administrative and clerical support to the clinical teams, with the effect that a quality service is maintained within the centre. To maintain good working relationships with internal and external departments, dealing with all queries in a professional manner. To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies. Patient/customer care (both direct and indirect)

• To cross cover receptions and Diagnostic Centre areas.
• Greeting patients arriving for examinations, completing a three-point check and providing appropriate paperwork for their appointment. Ensuring a high standard of customer service to all patients and visitors at all times
• To accurately co-ordinate and schedule appointments on our hospital systems ensuring to validate administrative pathways as required.
• To monitor, update and reschedule DNA appointments daily.
• To register new patients when necessary and assist with the transfer of images to and from outside organisations.
• To provide administrative support as required to the diagnostic centre teams.
• To check waiting areas are clean and tidy and maintain a safe, pleasant environment for patients/visitors.
• To assist private patients making payments when required and to receive and send relevant documentation/forms.
• To prepare appointment lists, ensuring that all the appropriate paperwork is available.
• To assist radiographers and consultants with administrative matters when required.
• To assist with recording and collating data on a range of subjects within the department (e.g. waiting time audits).
• To check waiting areas are clean and tidy maintaining a safe and pleasant environment for patients, visitors.
• Any other duties that may become necessary following discussion with departmental managers.

Trust mission To be the leading national and international centre for the diagnosis, treatment and care of patients with heart and lung disease, creating and disseminating knowledge through research and education. For further details / informal visits contact: Name: Nuria Sales Sanchez Job title: Assistant Service Manager - Diagnostic Centre Email address: nuriasalessanchez@nhs.net Telephone number: 0207 349 7740