Contract Senior IT Support Engineer - Microsoft 365

Job description

We're seeking a skilled and motivated Senior IT Support Engineer to join our team for an initial period of 6 months. In this role, you'll work closely with our 1st and 2nd line support team, providing advanced technical assistance to clients, mentoring team members, and delivering high-quality project solutions for new and existing clients.

The Role:

As our Senior IT Support Engineer, you’ll be the go-to expert for resolving complex technical issues, ensuring security and compliance, and driving client success. Here’s what you’ll be doing:

• Maintain and enhance security standards across client infrastructure and tenancies, ensuring compliance with industry best practices.
• Participate in weekly meetings with client SOC leads to discuss security incidents, implement changes, and ensure alignment.
• Lead and mentor 1st and 2nd line support engineers, providing escalation support, training, and fostering a culture of knowledge sharing.
• Perform routine maintenance, system updates, and preventive measures to ensure secure and reliable client systems.
• Tackle complex technical issues across diverse technologies, escalating when needed.
• Stay informed about Microsoft changes, assess impacts on client infrastructure, and implement necessary adaptations.
• Plan and deliver technical solutions for new and existing clients, ensuring smooth implementation and minimal disruption.

What We’re Looking For:

We’re seeking a professional with a proven track record in IT support and a passion for delivering outstanding client service. Key skills and experience include:

• Advanced knowledge of cloud services (Azure, Microsoft 365) and on-premises infrastructure. Experience providing 3rd line support for end-user devices, servers, and cloud solutions.
• Exceptional troubleshooting skills to resolve complex technical issues efficiently.
• Hands-on experience deploying and managing Azure and Microsoft 365 services.
• Familiarity with ITIL processes, including issue resolution, problem management, and change management.
• Experience working with Sentinel for incident investigation and resolution.
• Proficiency with Intune for managing end-user devices.
• Ability to deliver excellent customer service and communicate technical concepts to non-technical users.
• Strong organizational skills to prioritize tasks effectively in a dynamic environment.
• A proactive attitude and willingness to learn new technologies.

Desirable Skills:

• Experience with the Power Platform.
• Knowledge of VMware or Citrix.
• Familiarity with Active Directory and Group Policy.
• PowerShell scripting experience.
• Document writing skills (e.g., low-level design documents, reports).
• Experience with Terraform
• Microsoft certification

What We Offer:

• A supportive, team-oriented work environment.
• Involvement in exciting, cutting-edge projects.
• The chance to make a tangible impact in a growing company.

If you’re passionate about technology, thrive on solving complex problems, and enjoy collaborating with a dynamic team, we’d love to hear from you! Apply now to join us on our journey.