Quality Manager

Requisition ID 62779 Position Type FT Permanent Workplace ArrangementAbout Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. Our Safety purpose At Kerry, we work together in a caring culture where everybody goes home safe every day. We are committed to providing a safe working environment and ensuring that all safety protocols are strictly followed. Join us in creating a workplace where safety is everyone's responsibility. About the role Oversees and directs all site quality activities in alignment with operational, financial, and organisational targets. Guides product safety, quality control, quality assurance, laboratory services, and quality administration at the Glasgow site, ensuring work is carried out safely, efficiently, and cost‑effectively. Provides coordination and guidance to ensure that production quality meets required standards and is fully acceptable to customers. Key responsibilities

• Oversees the day‑to‑day management of site quality systems, procedures, and practices to ensure consistent best practice and compliance with customer requirements, legislation, and GMP standards.
• Manages document traceability, audits, customer liaison/visits, site hygiene practices/schedules, and other quality‑related systems to ensure readiness for internal and external audits at all times.
• Oversees the departmental budget and all relevant Key Performance Indicators, and contributes to the development and implementation of quality and hygiene KPIs for the site.
• Supervises, directs, and coordinates all direct reports and their teams. Handles all people‑related matters, including motivating, delegating, performance management, coaching, appraisals, recruitment, and identifying and arranging job‑related and development training. Promotes a culture of continuous quality improvement by contributing to the development of quality systems and strategies.
• Aligns and consolidates technical and quality systems, procedures, and practices across sites to ensure consistent best practice, including standardising HACCP, food safety, hygiene practices, and internal auditing systems.
• Directs and coordinates the investigation of complaints related to site production, including reporting, communication, and corrective actions in line with the site’s customer complaint procedure.
• Develops, maintains, and coordinates weekly and periodic quality reports with trend evaluation for both site management and production teams.
• Oversees choices regarding non‑conforming product and the rework of rejected stock.
• Directs and coordinates the operation of the site’s product recall and crisis management procedures.
• Develops, manages, and coordinates the training needs identification process covering food hygiene standards, HACCP, hygiene training, and other quality‑related requirements for all site employees.
• Coordinates the timely and efficient provision of information to customers (certificates, self‑audit questionnaires, reports, general enquiries, etc.).
• Contributes to broader site‑level processes and activities within the Site Management Team.
• Offers guidance to other sites on best practice and participates in relevant audits and customer visits across Operations to assist the Technical Manager.
• Completes training and delivers training to others as identified by management to meet current or future requirements.
• Any other reasonable tasks or duties as required by management. This list is not exhaustive and is designed to be an outline of the scope of the role.

Qualifications and skills

• HND/Degree (or equivalent standard) in an appropriate scientific or other relevant discipline / equivalent experience.
• Few years’ experience within Quality Assurance.
• Few years’ experience/familiarisation working within a food manufacturing environment.
• Demonstrable administrative and clerical skills and proficiency in Microsoft applications (Excel/Word/PowerPoint) at an intermediate level.
• Experience in coordinating HACCP systems/fundamentals and GMPs.
• Well‑developed communication skills – able to present written and verbal reports clearly to the intended audience. Able to communicate effectively with internal and external contacts and stakeholders at all levels.
• Customer focused – demonstrates strong communication and relationship‑building skills (written and verbal).
• Acts as a credible customer‑facing representative of Kerry.
• Finisher‑completer with strong attention to detail.

What we offer

• 25 days annual leave (excluding bank holidays)
• Matched pension scheme
• Access to our employee development platform and Udemy learning resources
• Benefits platform offering discounts and cashback at major retailers
• A collaborative and inclusive work environment with opportunities for career growth

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Please note We do not accept CVs or candidate profiles from recruitment agencies where terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Hiring Managers. In the event that speculative CVs or candidate profiles are submitted by recruitment agencies, we reserve the right to contact these candidates directly and consider them for current or future vacancies without any financial obligation to the recruitment agency. RecruiterPosting Type LI