Cheque Processing Specialist

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. What You Will Do

• Process domestic and international cheques
• Processing unpaid cheques, including both cheques drawn on our customers and payable to our customers
• Manage complaints/queries relating to all aspects of cheque processing
• Completing fraud checks and making fraud referrals
• Communicating to customers when cheques are returned/unpaid
• Working directly with correspondent banks when required
• Reconciliation, ensuring all accounting entries are cleared and accounted for
• Any other duties as reasonably required by the role including inbound and outbound telephone calls.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns. What You Will Need

• You will understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• Proficiency in using payment platforms (CRM, T24, Barclays.Net )
• Proficiency in using third party services to complete processing.
• Excellent customer service and communication skills, both verbal and written
• Good computer literacy using MS Office suite
• Skilled in managing customer and colleague bump-up’s, complaints and escalations and the ability to turn potential detractors into FANS
• Time management (prioritisation) and problem-solving skills.
• Attention to detail
• Ability to balance workload when dealing with multiple priorities and SLA’s
• Adaptability and flexibility
• Collaboration and teamwork
• Continuous learning mindset

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!